Refund policy
Return & Refund Policy — Centrality
At Centrality, we want you to be happy with your purchase. If you are not satisfied with an item, you may request an exchange or store credit within 7 days of receiving your order.
Eligibility
To be eligible for an exchange or store credit:
- The item must be unused and unworn.
- The item must be in its original condition.
- Original tags and packaging must still be attached and included.
- The item must not show signs of use, washing, damage, or alteration.
- The request must be made within 7 days of receiving the order.
Sale Items
Items purchased on sale are final sale and cannot be returned, exchanged, or refunded, unless the item was received damaged, defective, or incorrect.
Return & Exchange Shipping
If the issue was caused by Centrality, such as receiving an incorrect, damaged, or defective item, Centrality will cover the applicable return/shipping cost.
If the return or exchange is requested for another reason, such as choosing the wrong size or changing your mind, the customer is responsible for the applicable return/shipping cost.
Refunds
Centrality primarily offers exchanges and store credit for eligible returns.
If you receive a damaged, defective, or incorrect item, you may be eligible for a refund or replacement after the issue has been reviewed.
How to Request a Return or Exchange
To request an exchange, store credit, or refund for an eligible issue, contact us at:
Please include your order number and explain the reason for your request. We will provide you with the next steps.
Centrality reserves the right to refuse returns that do not meet the requirements above.